Ordering and Returns at Mary and Marie | Designer Women's Bags | Mary + Marie
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Ordering + Returns

ORDERING

Website: We are open 24 hours a day! Add the items to your cart, select checkout and then follow the prompts to enter your shipping details, payment information and any comments.
Phone:

+6128007423(international:+61280074232).

We're here to take your call 9.00am - 5.00pm weekdays.

PAYMENT

Credit Cards, PayPal, Direct Deposit, 
Cheques or Money Orders are welcomed.
Pricing is in Australian Dollars. To see how it converts to your currency see www.xe.com
All payments are processed online securely by PayPal, and the site stores no card details.

DELIVERY 

How long does the delivery of my order take?
Most items are dispatched from us within 24hours of receiving your order. We ship to just about anywhere in the world.
AUSTRALIA - 3 WORKING DAYS MAX  Method: Australia Post

Hong Kong & Singapore - 2 working Days

ALL OTHER DESTINATIONS - 5-10 WORKING DAYS Method: Australia Post International

Free Shipping on all orders to:

  • Australia
  • Hong Kong
  • Singapore
  • China
  • Macau
  • Taiwan
  • Japan

All other countries are offered free shipping for purchases over $100

CUSTOMER CARE

What if I need to talk to someone about my order?
For any questions, feedback or concerns you can EMAIL US at cs@maryandmarieshop.com, and one of our customer service team will be able to answer any questions you may have. 

What if I'm not home at the time of delivery?
Most of our delivery companies will deliver between 8:00 am and 5:00 pm Monday to Friday. If you are not home to sign for your delivery, they will leave a calling card. You must then call and quote your consignment number to arrange another delivery time that is convenient. Australia post do most of our deliveries. 

REFUNDS

Unworn and unused items in original condition may be returned upon presentation of the original invoice within seven days of order receipt.

Faulty merchandise may be returned for a refund or exchange upon presentation of your original invoice within 6 months.

*Sale items can be returned if the product is faulty or the incorrect item was received.

 

 

Mary + Marie

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